Connect Microsoft Dynamics 365 [embedded] to your Voiceworks telephony system with integration tool Bubble from CloudConnected. Connecting your favorite CRM to Voiceworks is extremely important for improving customer satisfaction and working more efficiently.

Functionalities

We distinguish between CRM and telephony platform specific functionalities. If you are looking for the functionalities your CRM integration has to offer, please check the service description in the marketplace. The complete list of telephony platform-specific functionalities that Voiceworks supports can be found under tab functions, but we have already listed a few important ones for you. With the Voiceworks telephony integration,  CloudConnected offers:

• Pop-up notification on incoming calls.
• Under the same user, link multiple CRM integrations to Voiceworks at no additional cost.
• The Call History function allows you to see all contact moments of Bubble users with the phone number over the last 90 days so you can immediately see which colleague had the last contact.
• Native application available for Windows & macOS.
  
• Easy and secure login based on Single sign-on (Microsoft, Google or Apple account). 
  

Technical

Connecting Bubble - and thus Microsoft Dynamics 365 [embedded] - to your Voiceworks phone system is very easy. With Bubble, you connect the telephony platform Voiceworks based on the Voiceworks API. To connect Bubble, the XML API must be configured in the Enreach portal. Then the internal phone numbers (extensions) must be added to the Bubble portal so that the events are delivered to the correct user. With this, you set up a secure and stable connection.