CloudConnected CRM Integrations
Connect your favorite tools to your telephone system
KPN EEN
KPN EEN
Connect ServiceNow [embedded] to your KPN EEN telephony system with integration tool Bubble from CloudConnected. Connecting your favorite CRM to KPN EEN is extremely important for improving customer satisfaction and working more efficiently.
Functionalities
We distinguish between CRM and telephony platform specific functionalities. If you are looking for the functionalities your CRM integration has to offer, please check the service description in the marketplace. The complete list of telephony platform-specific functionalities that KPN EEN supports can be found under tab functions, but we have already listed a few important ones for you. With the KPN EEN telephony integration, CloudConnected offers:
- Dialing out with one click on a phone number with the Click & Call feature.
- Call Control button available in the pop-up notification that allows you to answer and end calls with a single click.
- Pop-up notification on incoming, outgoing and transferred calls.
- Under the same user, link multiple CRM integrations to KPN EEN at no additional cost.
- The Call History function allows you to see all contact moments of Bubble users with the phone number over the last 90 days so you can immediately see which colleague had the last contact.
- Native application available for Windows & macOS.
- Easy and secure login based on Single sign-on (Microsoft, Google or Apple account).
Technical
Connecting Bubble - and thus ServiceNow [embedded] - to your KPN EEN phone system is very easy. With Bubble, you connect the telephony platform KPN EEN based on the KPN EEN API. As a user, you only need to authorize by entering your web username and password. No additional license is required in the KPN EEN environment. With this, you set up a secure and stable connection.
All integrations for KPN EEN-
Bubble pop-up
Make use of the pop-up that Bubble triggers by incoming calls.
-
Answer button
With call control you can directly answer a call via a button in the pop-up notification.
-
Hangup button
With call control you can directly end a call via a button in the pop-up notification.
-
Call initiation
Call initiation is supported by this integration. That means that you can easily start an outgoing telephone call with one mouse click (click to dial), dial button on your keybord (select to dial) or use the Bubble remote dialer and SearchBar.
-
Hold/Resume button
Easily put a call on hold during a call with a single mouse click
-
Cold transfer button
The cold transfer feature allows you to transfer the call directly to a phone number without a callback.
-
Attended transfer button
The warm transfer feature allows you to transfer the call to a call-back telephone number.
-
DTMF support
With DTMF support, you can press a key during a phone call via the Bubble and Bubble365 apps to make a selection in, for example, the menu on the other end of the line.
-
Supported via telephony platform
Transcriptions are generated by the telephony platform itself and written via Bubble into the connected CRM (if supported).
-
Supported via third party
Transcriptions can be generated by a third party and written to the connected CRM via Bubble (if supported).
-
Inbound events
This allows Bubble to show data for incoming calls.
-
Outbound events
This allows Bubble to show data for outgoing calls.
-
Transfered events
Bubble also displays the data on transferred calls.
-
External number (inbound)
The $external_number parameter is available for inbound call events.
-
External number (outbound)
The $external_number parameter is available for outbound call events.
-
User based
This telephone system only supports user-level authentication, so that you have to authenticate per user who wants to use Bubble.
-
Clone template
A template must be used when cloning profiles because user authorization takes place, which cannot be cloned.
-
Contacts
Search through the contacts in your telephony environment from the 'SearchBar' desktop toolbar.From here you can open the customer card, start a phone call directly, send an email/WhatsApp/Microsoft Teams message or view the call history.
-
Realtime Contact Status
Shows the realtime status (available, in a call, etc.) of a contact
-
Bubble Desktop
bble is installed on each user/workstation and runs locally on the user's computer.
-
Bubble Cloud
Bubble is hosted in the cloud, so no local installation is required. Note: This option requires the Bubble Cloud add-on license. For cloud hosting, it is always necessary for our cloud IP addresses to have access to the CRM/telephony environment.